Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
<ul><li>Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.</li><li>Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.</li><li>Keep records of assigned cases, and prepare required reports.</li><li>Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.</li><li>Answer applicants' questions about benefits and claim procedures.</li><li>Interview and investigate applicants for public assistance to gather information pertinent to their applications.</li><li>Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.</li><li>Check with employers or other references to verify answers and obtain further information.</li></ul>