Patient Representatives

<ul><li>Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.</li><li>Interview patients or their representatives to identify problems relating to care.</li><li>Maintain knowledge of community services and resources available to patients.</li><li>Refer patients to appropriate health care services or resources.</li><li>Explain policies, procedures, or services to patients using medical or administrative knowledge.</li><li>Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.</li><li>Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, or medical issues.</li><li>Collect and report data on topics such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.</li><li>Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.</li><li>Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.</li><li>Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.</li></ul>