Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
<ul><li>Respond to customer inquiries or complaints.</li><li>Schedule guest appointments.</li><li>Maintain client databases.</li><li>Coordinate facility schedules to maximize usage and efficiency.</li><li>Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.</li><li>Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.</li><li>Plan or direct spa services and programs.</li><li>Develop or implement marketing strategies.</li><li>Assess employee performance and suggest ways to improve work.</li><li>Recruit, interview, or hire employees.</li><li>Sell products, services, or memberships.</li><li>Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.</li><li>Establish spa budgets and financial goals.</li><li>Inventory products and order new supplies.</li><li>Train staff in the use or sale of products, programs, or activities.</li><li>Participate in continuing education classes to maintain current knowledge of industry.</li><li>Direct facility maintenance or repair.</li><li>Schedule staff or supervise scheduling.</li><li>Verify staff credentials, such as educational and certification requirements.</li><li>Check spa equipment to ensure proper functioning.</li><li>Develop staff service or retail goals and guide staff in goal achievement.</li></ul>