Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
<ul><li>Examine passenger documentation to determine destinations and to assign boarding passes.</li><li>Trace lost, delayed, or misdirected baggage for customers.</li><li>Provide boarding or disembarking assistance to passengers needing special assistance.</li><li>Check baggage and cargo and direct passengers to designated locations for loading.</li><li>Confer with customers to determine their service requirements and travel preferences.</li><li>Announce arrival and departure information, using public address systems.</li><li>Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.</li><li>Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.</li><li>Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.</li><li>Maintain computerized inventories of available passenger space and provide information on space reserved or available.</li><li>Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.</li><li>Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.</li><li>Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.</li><li>Keep information facilities clean during operation.</li></ul>