Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
<ul><li>Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.</li><li>Check to ensure that appropriate changes were made to resolve customers' problems.</li><li>Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.</li><li>Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.</li><li>Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.</li></ul>