Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
<ul><li>Maintain files and control records to show correspondence activities.</li><li>Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.</li><li>Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.</li><li>Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.</li><li>Compile data from records to prepare periodic reports.</li><li>Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.</li><li>Route correspondence to other departments for reply.</li></ul>