Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
<ul><li>Record information about financial status of customers and status of collection efforts.</li><li>Locate and monitor overdue accounts, using computers and a variety of automated systems.</li><li>Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.</li><li>Advise customers of necessary actions and strategies for debt repayment.</li><li>Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.</li><li>Answer customer questions regarding problems with their accounts.</li><li>Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.</li><li>Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.</li><li>Receive payments and post amounts paid to customer accounts.</li><li>Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.</li><li>Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.</li><li>Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.</li><li>Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.</li></ul>